AUSTRALIAN DOMESTIC SHIPPING

ALL FURNITURE WILL BE DELIVERED VIA AN INSURED COURIER.

$50 DELIVERY FEE FOR METRO MELBOURNE.

PLEASE CONTACT US AT INFO@REALNONREAL.COM FOR INTERSTATE DELIVERY. 

INTERNATIONAL SHIPPING

PLEASE CONTACT US AT INFO@REALNONREAL.COM TO DISCUSS SHIPPING OPTIONS.

EXCHANGE & RETURNS

WE REALLY HOPE THAT YOU LOVE YOUR PURCHASE FROM US. EVERY PIECE IS HANDMADE TO ORDER IN MELBOURNE AND WE DO OUR BEST TO PHOTOGRAPH THE PIECES AS ACCURATELY AS POSSIBLE. IF YOU ARE UNHAPPY OR CONCERNED ABOUT ANYTHING PLEASE CONTACT US SO WE CAN DISCUSS OTHER OPTIONS BEFORE RETURN.

IF FOR SOME REASON YOU ARE DISSATISFIED YOU MAY EXCHANGE IT WITHIN 14 DAYS OF PURCHASE RECEIPT. THE ITEM MUST BE RETURNED IN THE ORIGINAL CONDITION AS RECEIVED, IN ITS ORIGINAL PACKAGING, UNUSED, AND WITH PROOF OF PURCHASE.

TO COMPLETE YOUR RETURN IT MUST BE APPROVED FIRST BEFORE EXCHANGE IS ISSUED. SO WE CAN PROPERLY TRACK ALL PARCELS PLEASE DO NOT RETURN ANY GOOD UNTIL IT HAS BEEN APPROVED, A RETURN SLIP WILL BE PROVIDED WITH ALL SHIPMENTS.

PLEASE EMAIL US AT INFO@REALNONREAL.COM BEFORE YOUR EXCHANGE REQUEST - THIS MUST INCLUDE A REASON FOR RETURNING THE ITEM IN WRITING AND PROOF OF PURCHASE. PLEASE NOTE ALL SHIPPING AND HANDLING CHARGES ARE AT THE CUSTOMERS COST.

WE RECOMMEND YOU KEEP TRACK OF YOUR PIECE IN CASE IT FAILS TO REACH US. WE DO NOT TAKE RESPONSIBILITY FOR THE DAMAGE OR LOSS OF ITEMS BEING RETURNED.

A CREDIT NOTE WILL BE GRANTED ONCE THE PRODUCT HAS BEEN RETURNED AND REVIEWED.

FOR FURTHER INFORMATION OR ASSISTANCE, PLEASE FEEL FREE TO EMAIL CONTACT NFO@REALNONREAL.COM

IF UNFORTUNATELY, YOU RECEIVE ANY GOODS THAT ARE DAMAGED OR FAULTY UPON DELIVERY PLEASE CONTACT US IMMEDIATELY.  ANY DAMAGED ITEMS WILL NEED TO BE RETURNED WITHIN 10 DAYS OF RECEIVING THE ORDER AND WITH PROOF OF PURCHASE.

WE RESERVE THE RIGHT TO DENY A RETURN IF IT DOES NOT MEET OUR RETURNS POLICY.